Privacy Policy
01. Information We Collect
We collect the personal information needed to provide vehicle recycling services, respond to enquiries, arrange collections, process payments and meet legal requirements.
Contact Details
Your name, email address, phone number and any information you provide when contacting us or requesting a quote.
Vehicle Details
Vehicle registration, make, model, condition, mileage, photos, VIN and V5C/logbook or proof of ownership details where required.
Collection Details
Collection address, preferred collection times, access instructions and related logistics information.
Payment and Transaction Details
Payment information, bank details where needed, transaction records, invoices and accounting information.
Website and Cookie Data
IP address, browser information, device information, pages visited, enquiry form activity, analytics data and cookie preferences.
02. How We Use Your Information
We use your personal information to provide vehicle recycling services, respond to enquiries, arrange collections, process payments, and meet our legal obligations.
Providing quotes and responding to enquiries
We use your contact details and vehicle information to respond to quote requests and service enquiries.
Lawful basis: steps before entering into a contract.
Arranging vehicle collection
We use your name, contact details, collection address and vehicle details to arrange recovery or collection.
Lawful basis: contract.
Vehicle recycling and legal paperwork
We may use vehicle registration, VIN, ownership documents and related details to process recycling records, DVLA notifications and Certificates of Destruction where applicable.
Lawful basis: legal obligation.
Payments and accounting
We use payment and transaction information to make payments, issue records, manage accounts and comply with financial record-keeping requirements.
Lawful basis: contract and legal obligation.
Fraud prevention and business protection
We may use information to verify vehicle ownership, prevent fraudulent transactions, protect our business, and resolve disputes.
Lawful basis: legitimate interests.
Website analytics and improvement
We may use website usage data to understand how visitors use our site and improve our services.
Lawful basis: consent or legitimate interests, depending on the cookies or tools used.
Marketing
Where permitted, we may use your contact details to send updates or offers. You can opt out at any time.
Lawful basis: consent or legitimate interests where allowed by law.
03. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal data is limited to staff, contractors and service providers who need it to provide quotes, arrange collections, process vehicle recycling paperwork, manage payments, or meet our legal obligations.
04. Your Data Protection Rights
Under data protection law, you have rights over your personal information. These rights may include:
- Access: you can ask for a copy of the personal information we hold about you.
- Correction: you can ask us to correct inaccurate or incomplete information.
- Erasure: you can ask us to delete your personal information in certain circumstances.
- Restriction: you can ask us to restrict how we use your information in certain circumstances.
- Objection: you can object to us using your information where we rely on legitimate interests.
- Portability: you can ask for certain information to be provided in a reusable format.
- Withdraw consent: where we rely on consent, you can withdraw it at any time.
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal information.
05. Contact Us About Your Data
If you have any questions about this privacy policy or want to exercise your data protection rights, you can contact us using the details below.
Anglia Vehicle Recycling
Unit 14, Industrial Estate Road
Norfolk, NR1 4AV, United Kingdom
Email: privacy@angliarecycling.co.uk
Phone: 07891 802979
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal information.